Privacy Policy

How ATX Property Services LLC, doing business as ATX Property Solutions collects, uses and protects your information.

Effective: October 14, 2026

Governed by the laws of the State of Texas

Who we are and what we collect

ATX Property Services LLC, doing business as ATX Property Solutions is a junk removal company based in Austin, Texas, reachable at info@atxpropertysolutions.com, (662) 570-5528 and atxpropertysolutions.com. This policy explains what we collect when you request a quote, book a pickup or join our text message list, how we use it, and the choices you have.

Information we collect

Contact details: Name, phone number and email address. We collect these to quote, schedule and confirm your pickup.

Service address: Street address, unit, gate or access notes. We collect these to send the right crew and truck.

Service request details: Items to remove, volume and photos you send. We collect these to price the job and load it safely.

Message records: Texts you send us, opt-in and opt-out dates. We collect these to honour your consent choices.

Billing details: Invoice information and payment status. We collect these to bill the job and keep required records.

How we use your information

Prepare quotes, schedule pickups, and send arrival updates or appointment reminders.

Answer questions by phone, email or text, and resolve service issues.

Send occasional promotions, seasonal offers and referral messages, only where you have agreed to receive them.

Keep job records, invoices, and legal or tax documentation.

Protect our crews and customers, prevent fraud, and meet insurance requirements.

We keep personal information only as long as it serves these purposes or as Texas law and our insurers require, and then we delete or de-identify it.

SMS consent, cookies and sharing

Important: We do not sell, rent or share your mobile phone number or your SMS consent with any third party or affiliate for marketing or promotional purposes. This commitment applies under our A2P 10DLC registration.

You opt in to text messages by giving us your mobile number and agreeing to receive texts when you call us, submit a web form, or sign a service agreement. Consent is not a condition of purchase: you can book a pickup without joining our text list. We send messages only to the number you provide, and we record when you opted in.

Opt in: Give us your mobile number and check the consent box on our form, or tell us by phone that we may text you. We confirm by message, naming our business and the message types you agreed to.

Opt out: Reply STOP to any message and we stop texting you, usually within one message. Reply START to opt back in at any time.

Help: Reply HELP for support, or contact us at info@atxpropertysolutions.com or (662) 570-5528.

Message frequency: Typically 1 to 4 messages per month depending on your service and requests.

Cost: Message and data rates may apply. Your mobile carrier sets those rates and they are your responsibility.

Cookies and tracking

Our website uses cookies and similar tools to keep the site working, remember your form entries, and count which pages visitors use. You can block or delete cookies in your browser settings, though parts of the site may then stop working. We do not use cookies to build advertising profiles, and we do not sell data collected through them.

When we share information

We share personal information only with service providers who help us run the business, such as our scheduling software, payment processor and SMS delivery platform, and only to deliver the service you asked for.

We never sell personal information, and we never share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

We disclose information when the law requires it, for example in response to a valid subpoena or a regulator's request, or to protect the safety of our crews and customers.

Security, children and Your choices

We protect what you give us and we limit what we keep. This section covers how we secure your information, how we treat children's data, the choices you can exercise at any time, and how to reach us.

Data security

We restrict access to customer records to employees and contractors who need them to do the job.

We use account passwords, device locks and encrypted connections for online forms and payment pages.

No method of transmission or storage is completely secure; if a breach affects you, we notify you as Texas law requires.

Children's privacy

Our services are for adults. We do not knowingly collect personal information from anyone under 18, and we do not send text messages to minors. If you believe a child has given us information, email info@atxpropertysolutions.com and we will delete it.

Your rights and choices

Ask for a copy of the personal information we hold about you.

Correct a wrong name, phone number or service address.

Ask us to delete your information, where we are not required to keep it.

Stop marketing texts at any time by replying STOP, or opt out of promotional email through the unsubscribe link.

Changes to this policy

We may update this policy as our services or the law change. When we do, we post the new version here with a revised effective date and tell active text subscribers by SMS when the change affects messaging. Continuing to use our services after an update means you accept the revised policy.

Contact us

Email: info@atxpropertysolutions.com

Phone: (662) 570-5528

Website: atxpropertysolutions.com

Mail: ATX Property Services LLC, doing business as ATX Property Solutions, Austin, TX. EIN 41-4393686

ATX Property Services LLC, doing business as ATX Property Solutions

Austin, Texas

© 2026 ATX Property Services LLC. All rights reserved.